EXCHANGE AND CANCELLATION
What is the exchange policy?
Apsara by antara offers customers an exchange policy, exclusively for e-commerce. To service physical stores, we ask that you contact the franchise where the product was purchased or contact the facebook page so that we can guide you.
What is the exchange term?
Products purchased at apsara by antara can be exchanged within 2-3 days from the date of receipt of the merchandise, in case of dissatisfaction of the model, color or size. The products for exchange must be returned without signs of use or damage, in the original packaging and with the original external and internal labels. Otherwise, the Online Store reserves the right to forward the product to the customer without prior notice.
I want to change the product, how should I proceed?
We emphasize that the customer must contact apara by antarafacebook page and inform us about their dissatisfaction and in case on any mistake on our end we offer product exchange as well as cashback.
How will the product exchange be?
In case of returning the product within the aforementioned period, all amounts eventually paid will be refunded given that there are no clear signs of product use or label removal.
How soon will I receive my product ordered in exchange?
Upon receival of returned product, we will cross check and start return procedure immediately. The customer can expect a similar amount of time to receive the exchange product that was allotted during the initial delivery.
I received a defective product, what should I do?
It is noteworthy that the obligation of guarantee, repair, exchange of the products that it manufactures, and if the customer receives a defective product they can return immediately upon checking of the product. If the defect is noted later but within 3 days then the customer is asked to send a picture of the defect in question immediately to our facebook page and will be guided accordingly.
How will the amount be refunded?
In case of refund the amount paid will be refunded through Bkash, withing 7 working days.