EXCHANGE AND CANCELLATION
1. Information Collection
1.1 Personal Information: We may collect personal information from you when you visit our website, create an account, place an order, subscribe to our newsletter, participate in surveys or promotional activities, or communicate with us through email or other channels. This information may include your name, email address, phone number, shipping address, billing address, and payment details.
1.2 Non-Personal Information: We may also collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, and browsing preferences. This information is collected anonymously and is used to enhance your experience on our website.
2. Use of Information
2.1 Personal Information: We use the personal information you provide to process your orders, deliver products, communicate with you, improve our services, personalize your shopping experience, and send you promotional materials or newsletters if you have subscribed to them. We may also use your information to respond to your inquiries and provide customer support.
2.2 Non-Personal Information: Non-personal information is used to analyze trends, administer the website, track user movements, and gather demographic information for internal purposes. This helps us improve our website, tailor our offerings to customer preferences, and enhance overall user experience.
3. Information Sharing
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users..
3.3 Consent: We may share your personal information with your consent or as otherwise disclosed at the time of collection.
4. Data Storage and Security
We employ industry-standard security measures to protect the personal information we collect. We utilize secure socket layer technology (SSL) to encrypt data during transmission and implement physical, electronic, and procedural safeguards to protect against unauthorized access to your information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
5. Children and Data Collection
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
6. Data Integrity
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date. If you believe that the information we hold about you is inaccurate or outdated, please contact us, and we will promptly correct or update your information.
7. General Information
However, please note that disabling cookies may limit certain features and functionalities of our website.
7.2 Third-Party Links: Our website may contain links to third-party websites or services that are not owned or controlled by Apsara by Antara. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.
8. Delivery Time:
Standard delivery time inside Dhaka - 5 days & Outside Dhaka - 10 days but we also offer express delivery within 1 day inside Dhaka for emergency support
9. Privacy Support Contact
Address: 75/A/6, Indira Road, Dhaka-1215
We will make every effort to address and resolve any privacy-related issues or inquiries in a timely manner.
Last updated: 14 May 2023